About Automated Messaging Systems

AMS are a technology company specialising in solutions for efficient, secure and compliant document management and information exchange. We are a supplier, distributor, and support centre in the UK and Ireland for a full range of Document Management and Information Exchange solutions including DocuWare, Managed File Transfer, Cloud Fax, RightFax, RightFax Express, Secure Email, and LaserNet Output Management.

In addition to On-Premise and Cloud based solutions we provide a range of services including Technical Support, Consultancy and Custom Development.

AMS provide a pre and post-sales support network to over 2000 clients in 24 countries. Our philosophy has remained unchanged from our incorporation, which is to understand our customers’ needs and provide the very best service.

Introduction
to AMS and
Information
Exchange

Professional Services

AMS Professional Services team are experienced in designing and deploying solutions that not only address your immediate requirements, but also have the flexibility to grow and adapt with your business. We focus on project management using industry standard methods, scoping, an effective implementation plan and ongoing support to deliver successful solutions.

Solving a business problem means understanding the environment in which the solution needs to work. The AMS Professional services team understand that our customers face a range of complex challenges, and to meet these requirements we offer the following services.

Development

Our professional services team has undertaken numerous development projects on behalf of clients to provide new or enhanced integration with existing or future infrastructure and processes. Whether it's adding further integration to off-the-shelf products such as SAP or Microsoft Exchange or integrating our customers bespoke applications, the development team can provide intuitive and robust server or client side solutions to meet our customer needs.

Implementation

Whether remotely or on site, our experienced engineers will ensure your solution is implemented correctly, allowing for scalability and compliance. Our team of field engineers will adhere to best practices vital to any successful installation and will provide a comprehensive service report to detail the work that has been undertaken.

Consultancy and Project Management

We believe that the first step to providing a successful solution is to evaluate our customer’s requirements and existing infrastructure. The professional services team are in a unique position to offer a combination of knowledge, experience, and resource to advise on the best solutions available for both new and existing customers.

Introduction
to AMS and
Document
Management

Support

Our dedicated in house support team provide technical services to over 2000 customers throughout the UK and European regions. Our extensive support services are provided in a number of ways to best suit your particular requirements including telephone, email, online, remote access and on site visits.

Training

As an OpenText Platinum Partner and with our trainers benefiting from years of field experience, you can be sure of our commitment to quality for a variety of structured training courses. We provide both end-user, administration and train the trainer courses and we strive to ensure that the functionality provided by the solutions we implement are used to the full by all users.

Industries

  • Healthcare
  • Financial
  • Public Sector
  • Legal
  • Manufacturing
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